Direct Billing

As an added service, we provide direct billing to most insurance companies on your behalf.  Please complete our “Direct Billing Authorization Form,” which is automatically sent to your email at the time of your booking.  This service must be requested and the form completed prior to your appointment, as our receptionists work virtually and not at the clinic.

Please review your benefits with your insurance provider before booking to understand and know your coverage benefits for massage therapy. Depending on your benefits, you may be covered for up to 100% of your visit.

Payment for treatment is ultimately the responsibility of the patient regardless of insurance coverage.  It is important to understand that though you may have massage therapy benefits, oftentimes, insurance companies will require the patient to manually submit receipts themselves for reimbursement.  Also, sometimes insurance companies will not provide us with an amount that the patient is covered for, and we then must delete the claim and have the patient manually submit the receipt.

DEDUCTIBLES:  Most insurance companies require an annual deductible (a specified amount of money that the insured must pay before an insurance company will pay a claim). In most cases, this deductible renews on Jan 1st of each year but may vary with your provider.

ICBC:  Our treatments are covered under ICBC if you have an active claim.  We are currently not providing direct billing to ICBC; however, after your treatment, we will provide you with a detailed receipt so that you may submit this to ICBC for reimbursement

WCB:  We are currently not taking any new patients for WCB claims.


Pacific Blue Cross / Alberta Blue Cross / Medavie Blue Cross / BPA-Benefit Plan Administrators / Canada Life / Canadian Construction Workers Union / CanHealth & Dental Plans / Chambers of Commerce Group Insurance / CINUP / Claim Secure / Cowan / D.A. Townley / Desjardins Insurance / Equitable Life / Express Scripts /  First Canadian / GMS Carrier 49 / GMS Carrier 50 / Group Health / Group Source / Great West Life / Green Shield / Industrial Alliance / Johnson Inc. / Johnston Group Inc. / LiUNA Local 183 / LiUNA Local 506 / Manion / Manulife Financial / Maximum Benefit for Johnston Group / MSP (Medical Services Plan) / People Corporation / RWAM Insurance Administrators / SunLife Financial / TELUS AdjudiCare / Union Benefits

If you do not see your insurance company above, please contact us, as this list is constantly being updated.

** If, for any reason, we are unable to directly bill your insurance company directly, we kindly ask you to pay for your treatment in full at the time of service. You will then be given a detailed receipt that you can then submit to your insurance company for reimbursement.